Starbucks gives a little extra on Tuesday’s and by the pound

The folks from Seattle provide a couple of examples of marketing lagniappe (a little something extra for good measure).

starbucks lagniappeJohn Miller shares #9 in the Purple Goldfish Project.   The free cup of brewed coffee with a pound of beans at Starbucks.

“Not only is it a $2 perceived value, it is instant gratification and appreciation of the brand/ product.”

Peg Connor makes some music with #40 in the Project.

“Starbucks, in partnership with iTunes, gives away a free “pick of the week” song every tuesday…you load the code into your iphone and, bingo, you’ve just expanded your musical palate at no charge. I take pains to patronize local businesses, but this perk (pun intended) compels me to stop by Starbucks once a week.”

Todays’s Lagniappe (little something extra) – Check out this funny spot for Starbucks at home:

Where is the lagniappe in your marketing? What’s Your Purple Goldfish?Download the FREE eBook here

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itunes marketing lagniappe video podcastEpisode #3 – The Five Main Ingredients of Marketing Lagniappe and a trip to the first Purple Goldfish Hall of Fame Inductee the Doubletree Hotel

I’m joined by wingman Jack Campisi (a.k.a ‘Social Jack’ or ‘Maverick’) on the podcast.

Here is a rundown of the video podcast:

- We discuss the five main ingredients of marketing lagniappe: Relevant, Unexpected, Limited, Expressive and Sticky

- We take a road trip to a Doubletree Hotel

- We discuss the Doubletree Chocolate Chip Cookie (over 200 million served)


HELP me catch another 709 purple goldfish for a great cause.  FISHERMEN WANTED: Click here to send me your example.

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Ola! Granola developed out of a marketing lagniappe

Ken and Dina Houser are principals of DK Design Partners. The husband and wife team have run their design agency for over a decade. After many years of the usual client gift fare, they decided to do something special for DK’s customers

Dina’s mother had made granola for years and Dina followed in her footsteps. The light bulb went off and they decided to pack up jars of the granola as gifts. Developing a unique added value for customers gets them nominated as #291 in the Purple Goldfish Project.

ola granola

Dina’s secret oat concoction garnered rave reviews and has since spawned a new business.  Over the last two years they’ve developed a business selling Ola! Granola.  They are off to a fantastic start.  You won’t get shortchanged on nuts and fruit, plus they only use maple syrup as a natural sweetener.  Look for their granola in a store near you.

Today’s Lagniappe (a little something extra) – Here is a video of Dina on TV showcasing all the wonderful ways you can use Ola! Granola.

Where is the lagniappe in your marketing? What’s Your Purple Goldfish?Download the FREE eBook here

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A sweet example of marketing lagniappe

Beaver Creek Ski Resort (#129 in Purple Goldfish Project submitted by Drew Grieco)

“Every day at 3pm, Beaver Creek’s cookie time chefs serve hot, chocolate chip cookies at the base of the Centennial Chairlift (Chair #6). The perfect ending to a perfect day.”

I love the fact that you have to be ‘in the know’ and show up at an exact time to get your ‘purple goldfish’.

SKI Magazine ranks Beaver Creek among the top 10 best ski resorts in the U.S. and the National Ski Area Association has recognized the resort with the Best Overall Customer Service Program award for three consecutive years.  A job well done.

Today’s Lagniappe – Yesterday I took my son Thomas to learn how to ski.  His Grandpa is a National Ski Patroller at a resort in New Jersey called ‘Mountain Creek’.  As a proud papa of a natural born skier . . . I feel its my duty to share this video:

HELP me catch another 710 purple goldfish for a great cause.  Click here to send me your example.

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Are you giving a little unexpected extra?

I was just reading a tremendous post by Rohit Bhargava over at Influential Marketing.  As part of ‘Make a Referral Week’, Rohit talks about the 5 ways you can jump start the referral engine:

So the question you need to ask yourself (especially for Referral Week) is how you can make YOUR business easier for someone to share with a friend, family member or colleague. In other words, you need to be easier to recommend! Here are 5 tips you should consider to help you achieve that:

1. Ask at the right moment. There is one moment when your customer is likely to be happiest of all, and that is the moment right after they buy something. The decision has been made, and anticipation is likely to follow. Why not ask them to share their experience with a friend right in that moment? Use a post-purchase survey online or encourage your customer to write a review or even take some extra business cards with them as they walk out of your retail location. The more you can do to get someone to recommend your business right after purchase, the more referrals you can generate.

2. Create different levels. It is tempting to think of recommendations and referrals in strict terms. Say online review, and your mind probably goes straight to the sort of review you might find on Amazon or TripAdvisor. In reality, there are many different levels of engagement when it comes to online reviews, and hand written experiences are the most extreme. A much simpler style is what you may have seen on Facebook … the simple thumbs up or thumbs down. Star ratings are another easy method. The lesson is simple … to create more likely situations where people will share their opinion, try to accommodate for different levels of effort and complexity.

3.Let them save your details. The magnet for your fridge that your real estate agent always gives you is the prime example of this idea. The opposing idea to #1, the philosophy behind letting your customers save your details easily is that you want to be there in the moment when they do get asked by someone to refer a business or service. Aside from fridge magnets, for the growing digital savvy customer, another way you may be able to stand out is to always include important keywords in your email communications (and always send email receipts). Then your customer can search their email account and even if they don’t remember your business name or have your card handy, you’re just a simple email search away.

4. Have a personality. The basic fact is that people don’t generally remember businesses, they remember other people. For this reason, having a personality is of paramount importance. When you can foster a personal connections with your business, you give them a reason to remember and recommend you to others. This is the power of word of mouth referrals, that we will remember working with someone who we respected and will be more likely to actively recommend that person and their business in any relevant situation.

5. Admit failure. This last tip will seem like an odd addition to the list. After all, we are generally taught to hide (or at least never admit) our failures for fear that it may make us or our businesses appear vulnerable. The surprising fact is that admitting a mistake can be one of the unintentionally best ways to humanize your business. We all make mistakes, but how you deal with them is the real question. Nothing can endear your business more to a customer than making a mistake an going overboard to correct it (and not making the same mistake again, of course). So the next time you or one of your employees makes a mistake, own up to it and actively fix it. You may find that in the process you converted an unhappy customer into a brand evangelist for life.

Rohit is talking about the essence of ‘marketing lagniappe’ and the need to incentivize your clients.   Marketing lagniappe or a purple goldfish is the glue for getting customer referrals.

customer referralsGLUE is an acronym for ‘giving a little unexpected extra’.  Let’s look at Rohit’s tips and see where the glue (not the shoe) fits:

1. Timing - Lagniappe is about giving that unexpected extra at the time of purchase.  It’s the time you want to make an impression.  It’s based on recency and the concept that a consumer will tend to remember the most recent thing before leaving, hanging up the phone or clicking away.

2. Details – The Fridge Magnet is that small little extra that makes someone easy to remember you.  I agree with Rohit that this is important, but I believe you need to think outside of the icebox (fridge).  Take the idea of that magnet to the next level. What can you give that’s both memorable and signature to your business?

3. Personality – To me personality just means ‘purple’.  What makes you memorable?  How do you stand out in the ’sea of sameness’?  CAUTION – Don’t be fake.  Many times it’s about the ‘how’ you give your purple goldfish and not ‘what’ is given.

4. Unexpected - The idea of admitting to mistakes is totally unexpected.  This is a great pickup by Rohit.  I read a piece of advice recently that played off this same idea.  Admit your mistake, ask the customer what they’d like as amends and then always exceed their request.  This is brilliant on so many levels.  First is Dale Carnegie-esque . . . admit when your wrong and do it emphatically.  It takes the steam out of a complaint.  Second is involving the customer to be part of the solution.  Let them be judge and jury.  This speaks volumes about your willingness to make things right.  Lastly you exceed the proposed solution. Within reason you take the solution and notch it up one or two levels.  This gets back to the idea of being totally unexpected.

Where is the lagniappe in your marketing? What’s Your Purple Goldfish? Download the FREE eBook here

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Free Cleaning for Life

One of the nice extras that Tiffany provides (in addition to the little blue box) involves free lifetime cleaning of your rings.  This comes in at #232 in the Purple Goldfish Project.

tiffany & co

From the Tiffany.com site:

“Tiffany offers complimentary cleaning to keep your ring as beautiful as it was the day you received it.  An expert will check your stone’s setting and give your ring a thorough cleaning”

My wife and I will stop by once or twice a year and drop off our rings. Come back in an hour or two and they’ve given you a complimentary steam, buff and polish. A nice touch and a very purple goldfish.

The PURPLE GOLDFISH PROJECT – Click here to see 282 examples of marketing lagniappe.  Over 150 brands have been submitted to the list. Need some thought starters?

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purple goldfish project top 10 list

Please RT —>

The 5th Top 10 List from #201-#250

We’ve hit the 250 mark in the Purple Goldfish Project.  With a goal of 1,001 examples we’ve just whizzed by the 10k mark of the marathon (a marathon is 42K if you are curious).

Lots of strong examples in this crop of 50.  It was hard to choose the 10, but here are the ones that made the cut:

cartridge world10.  Cartridge World (#249. Submitted by EJ Kritz)  ”We offer a free delivery service to our business customers during which time plenty of things can happen opening the door for added value.  Many of our franchises keep a “toner vac” in their delivery vehicle. This vacuum is specially designed to handle the fine particles in toner. It’s a HUGE benefit to our customers (as silly and small as it sounds) to bring in the toner vac for a complimentary cleaning of their laser printer before we put in their new cartridge. This service is the printer equivalent of getting a free car wash each time you get a tank of gas… it doesn’t help your car run better but it sure does make you feel good.  The second example is something almost universal regardless of which Cartridge World franchise you visit. It’s quite simple actually. Each and every business delivery comes complete with a Tootsie Pop. You see, purchasing our product is all about saving money. However, typically the person saving the money (the business owner) is not the same person taking the delivery (the office manager). This little token makes everyone smile in the middle of a busy day! In fact, many of our owners could even tell you the favorite flavor of pop for each of their top customers. Simple, and yes, sweet.”

9.  Chegg (#235 from the folks over at Gaspedal)  “College students love Chegg for their cheap textbook rentals, free shipping, and eco-friendly business philosophy.  Chegg believes that renting a book instead of buying it new helps save trees. This isn’t just their corporate mission statement, the company actually functions around this core value. For every book they rent, they plant a tree in return.  As the customer finishes their transaction, Chegg presents a world map and asks the customer to pick a country or region to plant their tree in. It’s a simple, visual way of engaging during the transaction process and giving back to the community at the same time.  Customers can then tell the world what they did by linking their Chegg transaction to their Facebook profile or Twitter account.”

maroni cuisine of northport#8.  Maroni Cuisine (#223 From Clark Johnson)  “Maroni Cuisine in Northport NY is consistently rated by Zagat voters as either the best or among the best restaurants on Long Island. Mike Maroni beat Bobby Flay in a throwdown! The meals are exclusively customized tasting menus, prix fixe, with all the wine you can drink included.  At the end of the meal, hours later, guests are generally presented with jars of Maroni Pasta sauce as a Thank You. Once you have used it, you want to go back for more (both the meal and the sauce!).”

adidas augmented reality

7.  adidas (#204 submitted by Eileen Scully)  ”Taking their cue from cereal makers like Kellogg and General Mills and Cracker Jack, which pioneered the idea in 1911, sneaker makers are including a little something extra in their shoe boxes.  adidas, Nike, Reebok and New Balance have all recently started including in-box codes and other methods that let consumers get an experience that goes beyond wearing their new shoes. adidas is the latest to jump on the trend. On Feb. 10, adidas Originals sneakers will include a code that lets consumers partake in an augmented reality program.  The adidas initiative, via agency Sid Lee and Metaio, which developed the AR component, centers on a virtual neighborhood that the footwear maker created as part of its brand identity and ongoing campaign themed “celebrating originality.” Five sneaker models (Superstar, Stan Smith, Samba, Nizza and Forum) with an AR code printed on the tongue will hit exclusive retailers Champs Sports and Eastbay.com starting next month. By holding the code in front of a Webcam, consumers will be able to access the virtual neighborhood and interactive games (created by Xform) at adidas.com/originals.”

bistro montage6.  Bistro Montage (#226) Tucked under the Morrison Bridge in Portland is a restaurant that boast a handful of purple goldfish. Here are 3 of my favorites:  1. A signature dish in Spam and Mac. Macaroni & Cheese with your favorite mystery canned meat.  2. Oyster and Mussel Shooters – slimy fellas served in a shot glass with some cocktail sauce and horseradish. Once ordered – the waiter or waitress will immediately scream to the kitchen . . . OYSTER SHOOOOOTER  3. Your leftovers get wrapped up in tin foil. Move over balloon animal guy, the staff at the Bistro will WOW you with their animals. Check out this scorpion.

alligator lounge bogo5.  Alligator Lounge (#205 submitted by Matt Sheehan)  Matt recommends the Alligator where the pizza is always on the house:

“Inside what was once the Galleria pizza place, this bar’s turquoise walls, pink flamingoes and Romanesque details don’t quite gel, yet one crucial feature remains intact: the arched, wood-burning oven. Because of the owners’ sensational idea of serving free personal pizzas every night until 3:30 a.m., this unremarkable joint has turned into a loveable hangout that’s a great first or last barhop stop. Young and old Williamsburg folk congregate along the bar, in the maroon, open-angle vinyl booths, and around the green pool table. A booming jukebox and Big Buck Hunter Pro game in back provide entertainment. A selection of 10 draft beers complements the delicious crisp-crust pies, which are on the house with every drink; toppings like pepperoni, caramelized onions and flavorful sweet sausage are available for an extra $2.” [Taken from NY Magazine article by Karen Hudes]

michael lynne tennis4.  Michael Lynne’s Tennis Shop (#245 submitted by Will Prest)

“When you pick up your professionally strung racquet, you get a new can of Penn balls with the Michael Lynne Tennis logo and Name in big letters on it. It is a nice gesture, plus his balls are left all over the clubs around town. Here is the website address: http://www.mltennis.com It got me to visit the site and I read a few of the articles on there…they were a nice surprise.”  Here is a great article on Michael Lynne Tennis from Racquet Sports Industry.

pizza shuttle3.  Pizza Shuttle (#221 by Phil Gerbyshak) “I was just thinking about one of my favorite Milwaukee Purple Goldfish, Pizza Shuttle. From the original Andy Warhol “Purple Cow” in the dining area, to the fantastic hold messages (old ones are archived at http://pizzashuttle.com/old.html), to the old Pizza Shuttle trading cards they let people collect of their drivers, to the fact you get free pizza on your birthday, to the in-store photo booth perfect for taking pictures, it’s all fun. Couple that with late-night delivery of pizza AND frozen custard AND chicken AND burgers, fun, unique people who work there and you get an amazing place to eat and an experience for everyone.  Another wonderfully inventive thing they do: The world’s largest pizza, available for dine-in only.”

las ventanas purple goldfish2.  Las Ventanas al Paraiso (#236 submitted by Joe Sorge – owner of the legendary AJ Bombers)  The lagniappe story that I’d like to add is one of the super luxury resort Las Ventanas al Paraiso of the Rosewood group of properties. While the world has come to expect unparalleled facilities and service from this company and this resort in particular, nothing could have prepared my wife and I for the lagniappes we would experience here.

On our very first full day at the resort, while we were enjoying all that Los Cabos has to offer, the guests services group at the resort was busy preparing a personalized mending kit to match our wardrobe! Done in a slightly larger than matchbook sized kit emblazoned with the Las Ventanas logo. We’re quite proud of ours.

At the end of each evening as part of the resorts “turn down” service for each suite, they left a small token of each day at the resort. This is a small sand pottery sculpture of some shape or form, one night a starfish, another a seahorse and yet another a sea turtle. We have quite a collection.

. . . and the #1 on the fifth Top Ten List:

besito-mexican-restaurant1.  Besito (#238 submitted by Lilliam Villafane Di Giacomo)

The following excerpt from a NYT Review posted on their website under Press mentions the churros and worry dolls.

“The best dessert was the churros given gratis to every table. The warm, long spirals of fried dough rolled in cinnamon sugar were delivered in a white paper bag. Along with them we were given tiny Mexican “worry dolls” to be put under our pillows to take away worries. My only worry was the amount of delicious food I’d just eaten.”

Click here for the first Top 10 list from the first 50 examples of marketing lagniappe.

Click here for the second Top 10 list from #51 to #100 in the Purple Goldfish Project.

Click here for the third Top 10 list from #101 to #150 in the Purple Goldfish Project.

Click here for the fourth Top 10 list from #151 to #200 in the Purple Goldfish Project.

Click here for the entire list from The Purple Goldfish Project.

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itunes marketing lagniappe video podcastEpisode #2 – How Lagniappe Fits into Overall Marketing, a Roadtrip to Stew Leonard’s and a Review of the ‘New Rules of Marketing & PR’

I’m joined by wingman Jack Campisi (a.k.a ‘Social Jack’ or ‘Maverick’) on the podcast.

Here is a rundown of the video podcast:

- We discuss how ‘lagniappe’ fits into the overall marketing scheme

- We look at the example of Southwest Airlines and ‘Bags Fly Free’

- We talk about how a purple goldfish needs to relevant and seen as ‘added value’

- Roadtrip to Stew Leonard’s to talk about coffee, ice cream and free samples

-  A review of David Meerman Scott’s The New Rules of Marketing & PR

What’s Your Purple Goldfish? – Click here to see 265+ examples of marketing lagniappe. Over 150 brands have been submitted to the list. Need some thought starters?

Today’s Lagniappe (little something extra) – Here is a great podcast with Albert Maruggi and David Meerman Scott on the Marketing Edge.  They talk about the new ‘New Rules of Marketing & PR’ on the eve of SXSW.

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Besito uses a Guatemalan worry doll as one its unique signature Purple Goldfish

Besito means ‘little kiss’ in Spanish.  It’s also the name of an authentic mexican restaurant based in Roslyn, New York.  I met Lilliam Villafane De Giacomo the other day and she waxed poetic about Besito.  She spoke of the amazing food, but paid special attention to two added value items.  At the end of the meal the restaurant hands out wrapped churros and little worry dolls.

besito mexican restaurant

The following excerpt from a NYT Review posted on their website mentions the churros and worry dolls.

“The best dessert was the churros given gratis to every table. The warm, long spirals of fried dough rolled in cinnamon sugar were delivered in a white paper bag. Along with them we were given tiny Mexican “worry dolls” to be put under our pillows to take away worries. My only worry was the amount of delicious food I’d just eaten.”

Here is another review from slapphappe:

“A fresh dish of chunky guacamole is created at your table side from perfectly ripened fruits in a molcajete, the authentic Mexican basalt lava version of a mortar and pestle. It was near perfect for my tastes. Even at twelve bucks a pop we occasionally have two bowls. Their beef enchilada, huevos rancheros and chicken enchilada in creamy tomitillo sauce are all very good.

Service is excellent. At lunch today we were each sent home with a complimentary “worry doll” and a wrapped churros to go. Legend has it that Guatemalan children tell one worry to each doll when they go to bed at night then put the dolls under their pillow and in the morning the dolls will have taken their worries away.”

Today’s Lagniappe – Here is a funny commercial using a worry doll and the idea of taking the worries out of investing.  Nice job by Cossette Communications:

Where is the lagniappe in your marketing? What’s Your Purple Goldfish?  Download the FREE eBook here


Bonus Lagniappe (little something extra) – Here is a video of the restaurant. The fresh guac is making the mouth water:

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Complimentary toner vacuuming and tootsie pops are the little extras

Develop a service that’s convenient, good for the environment and saves you money.  Then deliver it with a couple purple goldfish. That’s the order of the day for the folks at Cartridge World.

Here is #249 in the Purple Goldfish Project submitted by EJ Kritz:

Cartridge World

cartridge world

“To begin, we’re in the business of refilling and remanufacturing printer cartridges. We offer a free delivery service to our business customers during which time plenty of things can happen opening the door for added value.

For example, if we’re delivering a cartridge for a laser printer but the businesses fax machine is on the fritz, it’s only natural and fitting that we’ll do anything we can to help get their fax back up and running. Similarly, many of our franchises keep a “toner vac” in their delivery vehicle. This vacuum is specially designed to handle the fine particles in toner. It’s a HUGE benefit to our customers (as silly and small as it sounds) to bring in the toner vac for a complimentary cleaning of their laser printer before we put in their new cartridge. This service is the printer equivalent of getting a free car wash each time you get a tank of gas… it doesn’t help your car run better but it sure does make you feel good.

The last example is something almost universal regardless of which Cartridge World franchise you visit. It’s quite simple actually. Each and every business delivery comes complete with a Tootsie Pop.  You see, purchasing our product is all about saving money. However, typically the person saving the money (the business owner) is not the same person taking the delivery (the office manager). This little token makes everyone smile in the middle of a busy day! In fact, many of our owners could even tell you the favorite flavor of pop for each of their top customers. Simple, and yes, sweet.”

Today’s Lagniappe - Here is a funny spot that reinforces the free pick-up and delivery service.  I wish I could go back to the magical days of playing ‘pirates’.

FISHERMEN WANTED: Click here to send me your example. HELP me catch another 734 purple goldfish for a great cause.

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