It’s always 5 o’clock on Horizon Air
Horizon Air (#78 on The Purple Goldfish Project submitted by Marcia Hoover) “The best one I can think of is Horizon Air – the regional affiliate for Alaska Airlines. They have always served free beer and wine to all passengers on their flights. Given today’s economy and stifling service in the airline industry Horizon definitely stands out as a marketing lagniappe.” [FREE BEER - YEAH!]
Today’s Lagniappe - Speaking of free wine, Horizon will take you to Sonoma Country. Check out this fun video:
FISHERMAN WANTED: HELP me catch another 804 purple goldfish for a great cause. Click here to send me your example.
Click above to view webinar
{ 1 trackback }
{ 1 comment… read it below or add one }
Loved your great presentation on Lagniappe. We at Horizon Air go out of our way to surprise and delight our customers. Whether it be by offering complimentary Beer and Wine from Northwest Vintners or Brewers or reaching out to (and making it right) to customers that had less than a desirable experience onboard. We know that the only thing that really differentiates us from our competitors is genuine, caring customer service and I’m proud to work with some of the best airline professionals in the business!