http://www.marketinglagniappe.com/blog/2010/05/02/purple-goldfish-video-podcast-10/ 'What's Your Purple Goldfish?' Sat, 04 Feb 2012 18:49:15 -0500 http://wordpress.org/?v=2.8.6 hourly 1 http://www.marketinglagniappe.com/blog/2010/05/02/purple-goldfish-video-podcast-10/comment-page-1/#comment-1734 TomPier Tue, 04 May 2010 10:03:05 +0000 http://www.marketinglagniappe.com/blog/?p=1159#comment-1734 great post as usual! great post as usual!

]]> http://www.marketinglagniappe.com/blog/2010/05/02/purple-goldfish-video-podcast-10/comment-page-1/#comment-1720 Kristina Evey Mon, 03 May 2010 18:36:50 +0000 http://www.marketinglagniappe.com/blog/?p=1159#comment-1720 When you ask your customers how they would like to see something resolved, they will be much more reasonable than you would expect. I like the way you point out to give them what they want, but then to also give them something they didn't ask for. That makes it better than right. When you ask your customers how they would like to see something resolved, they will be much more reasonable than you would expect. I like the way you point out to give them what they want, but then to also give them something they didn’t ask for. That makes it better than right.

]]> http://www.marketinglagniappe.com/blog/2010/05/02/purple-goldfish-video-podcast-10/comment-page-1/#comment-1708 James Sorensen Mon, 03 May 2010 03:15:49 +0000 http://www.marketinglagniappe.com/blog/?p=1159#comment-1708 Great video podcast. I particularity liked the concept of giving disgruntled customers back a little something extra that they can talk about. Applying a double positive to help diffuse the negative! Great video podcast. I particularity liked the concept of giving disgruntled customers back a little something extra that they can talk about. Applying a double positive to help diffuse the negative!

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