From the daily archives:

Saturday, April 3, 2010

Chicken or the egg: Building profitability or focusing on customer experience

April 3, 2010 value / maintenance matrix

Shareholders vs. Customers.  Who comes first?
I just watched the documentary ‘The Corporation’ (2005). Interesting film on the history and evolution of the modern day corporation.
Here is a 6 minute segment from the film on YouTube called ‘Monstrous Obligations’:

I kept thinking as I watched the film about a debate my friend Jarvis Cromwell of Reputation Garage […]

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