From the daily archives:

Monday, December 6, 2010

Great Wolf Lodge takes a proactive approach to service around peak times

December 6, 2010 purple goldfish project

Smart moves that make waiting less painful
They say (whoever they are) that we spend 10% of our life waiting.  Even with all the practice we get, waiting still is painful.  If you are a business prone to peak throughput, you take steps to make the waiting bearable.
#509 in the Project is taken from Connecticut Magazine […]

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