From the daily archives:

Saturday, January 8, 2011

3 truisms for the future of #custserv and marketing

January 8, 2011 purple goldfish project

Here are three truisms for the future of marketing:

1. Word of Mouth
Positive word of mouth is the most effective tool in marketing. Today, more than ever, your customer has a voice. Even though over 90% of word of mouth is offline, social media tools have acted as both an amplifier and a long […]

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