From the daily archives:

Friday, August 12, 2011

Customer Experience: 12 little things that make a big difference

August 12, 2011 value / maintenance matrix

[Originally featured on my guest post over at]
A dozen ways to go the ‘extra mile’
Roger Staubach once said, “There are no traffic jams on the extra mile.”.
Are you doing the little things for your customers?
Giving Little Unexpected Extras (GLUE) shows you care.  Today we’ll focus on the ‘12 Most’ impactful ways you can provide […]

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