From the daily archives:

Tuesday, April 13, 2010

Put up or shut up . . . Do actions speak louder than words when building your customer experience?

April 13, 2010 value / maintenance matrix

Forget the yada, yada, yada . . . The lowest hanging fruit is giving ‘added value’ I recently wrote about the two concepts I believe are critical when building a customer experience.  They are the concepts of value and maintenance which comprise the VM Matrix: Here are main elements of both: Value (the what and […]

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