From the daily archives:

Saturday, January 15, 2011

Southwest provides marketing lagniappe for a passenger in need

January 15, 2011 purple goldfish project

Empowering your employees to make the right call
#691 in the Project was submitted via e-mail from Marylynne Colacchio. Marylynne forwarded a post by Fran Golden from AOL Travel.
Here is a summary from Fran’s article:
“An Arizona family is praising a Southwest Airlines pilot who held a Tucson-bound plane to wait for a passenger trying to […]

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Cafe metro delivers on delighting its customers

January 15, 2011 purple goldfish project

Thoughtful and proactive for a customer in need
#656 in the Project is taken from a post by Ty Sullivan of Cafe Metro
Cafe Metro @cafemetro
“While running one of our contests on a gloomy rainy morning, I noticed one of our followers had posted a picture of herself with the Tweet message saying, “Does this look sad […]

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