From the daily archives:

Sunday, May 16, 2010

Purple Goldfish Video Podcast #12 – The VM Matrix

May 16, 2010 purple goldfish video podcast

Episode #12 – The VM Matrix and an Interview with Joe Sorge of AJ Bombers
I’m joined by wingman Jack Campisi (a.k.a ‘Social Jack’ or ‘Maverick’) on the video podcast.
Here is a rundown of the video podcast:
– We discuss the concept of the VM Matrix.
– We look at how both ‘value’ and ‘maintenance’ play into measuring customer experience.
– […]

Read the full article →