Episode #12 – The VM Matrix and an Interview with Joe Sorge of AJ Bombers
I’m joined by wingman Jack Campisi (a.k.a ‘Social Jack’ or ‘Maverick’) on the video podcast.
Here is a rundown of the video podcast:
– We discuss the concept of the VM Matrix.
– We look at how both ‘value’ and ‘maintenance’ play into measuring customer experience.
– […]
From the daily archives:
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