From the daily archives:

Monday, January 17, 2011

Disney utilizes technology and rapid countermeasures to improve #custserv

January 17, 2011 purple goldfish project

Disney improves park utilizaton by 11%, getting customers to the fun faster
#660 in the Project is taken from an article by the NY Times:

“Deep in the bowels of Walt Disney World, inside an underground bunker called the Disney Operational Command Center, technicians know that you are standing in line and that you are most likely […]

Read the full article →