From the daily archives:

Monday, January 18, 2010

The Six Foot Rule

January 18, 2010 purple goldfish project

How did Sky Lakes Hospital raise its customer satisfaction scores from the 41st percentile to the top 10% in the nation? I was reading a post today from Marilyn Suttle at Who’s Your Gladys? blog. She talked about how Custom Learning Systems was hired to give the leaders at Sky Lakes tools to support service excellence. […]

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