From the daily archives:

Tuesday, January 18, 2011

Nordstrom sizes up and delivers a signature customer service

January 18, 2011 purple goldfish project

Splitting sizes, not hairs helps Nordstrom deliver
#667 in the Project is taken from a blog post by Ron Kaufman at ‘Up Your Service’
“A sales clerk at Nordstrom in the United States sold my friend a new pair of shoes. Measuring his feet, the clerk discovered my friend’s right foot was size 9.5 and the left […]

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