From the daily archives:

Sunday, June 19, 2011

Disney understands little things like language make a difference

June 19, 2011 purple goldfish project

Manage Customer Experience through Small Details
#702 in the Project was taken from a post by Shep Hyken.
In Shep’s words:
“It was just a small thing that most people wouldn’t notice, but it was a detail worth noting in the quest for outstanding service. I’ll try and paint you a verbal picture of the situation. I was […]

Read the full article →