From the daily archives:

Monday, June 20, 2011

Social Media wake-up call… People talk to people, not brands

June 20, 2011 Gift Economy

A lesson in being personable
#818 in the Project was recommended via Josepf Haslam @josepf via a tweet:
It comes from a post by Thomas Marzano @thomasmarzano:

It wasn’t until my last trip to Palo Alto, where I stayed at the Four Seasons Hotel, that I had a firsthand experience with customer engagement through social media.

A smooth landing
Before […]

Read the full article →