From the daily archives:

Saturday, August 21, 2010

Purple Goldfish on Business Insanity Talk Radio

August 21, 2010 purple goldfish project

Chatting Marketing Lagniappe with Barry Moltz
I had the opportunity to be interviewed yesterday on Barry Moltz’s weekly radio show, “Business Insanity Talk Radio“.
Barry and I share a passion for customer experience.  He recently published a book entitled, BAM Delivering Customer Service in a Self Service World.
We discuss the following in the interview:

The Biggest Myth […]

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