From the daily archives:

Saturday, January 22, 2011

JetBlue handles delays by doing the little unexpected extras

January 22, 2011 purple goldfish project

A great example of being proactive with #custserv
#414 in the Project comes from Sharon Trainor-Smith.  Sharon talks about an experience with JetBlue:
“When flights are delayed they often show up at the gate with tables full of free water and snacks, and then set up a trivia game for everyone with good prizes such as free […]

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