From the daily archives:

Monday, January 24, 2011

Retention strategy: Nurse Next Door gives new meaning to humble pie

January 24, 2011 purple goldfish project

When you are wrong . . .
#438 in the Purple Goldfish Project comes from the book ‘Customer Love’:

“Humble Pie. When this Canadian home health care service provider stumbles . . . they deliver a fresh baked apple pie and a note apologizing for poor customer service. Each year they spend about $1,500 on pies, […]

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