From the daily archives:

Wednesday, February 24, 2010

The Customer Experience Road Less Traveled

February 24, 2010 purple goldfish project

The Biggest Myth in Customer Experience is the Idea of Meeting Expectations
There are two paths that diverge in the corporate woods.  Many companies take the wide first path and are happy with just meeting expectations.  Others consciously take the narrower and tougher road deciding to go ‘above and beyond’ to exceed customer expectations. The second […]

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