From the daily archives:

Sunday, May 30, 2010

Are you creating CONsumers or PROsumers?

May 30, 2010 purple goldfish project

What are your customers talking about after leaving your business, logging off your website or hanging up the phone?
I have to thank Ted Coine (@tedcoine) for inspiring this post.  Earlier this week I retweeted Ted:

John Ernsberger (johnestella) of Stella Service stated that roughly 6 out of every 7 tweets he sees involving customer service are […]

Read the full article →