From the daily archives:

Monday, January 31, 2011

Zappo’s wants you satisfied…even if they need to refer you to competitors

January 31, 2011 purple goldfish project

CSR’s will recommend up to 3 competitors
#397 in the Project was submitted by Joe Gascoigne:
“As for an example, one that springs to mind is that if you try to order shoes from Zappos and they do not have the shoes you want in stock, they will actually recommend a nearby store that does. It seems […]

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