lou mitchells donut holes and milk duds

by Stan Phelps

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What's Your Purple Goldfish? Book Sneak Preview

View more presentations from Stan Phelps

How to Win Customers & Influence WOM

CustomerThink

5 Factors of GROWTH

3 Types of Lagniappe

Lagniappe: Powered by Gift Economy Principles

Acts of Kindness

2010 Hall of Famers

2011 Hall of Famers

2012 Hall of Famers

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Top Restaurant Stories from the Purple Goldfish Project

Two keys to building a strong #cx, be unique and care

What comes first . . . happy employees or happy customers?

Top QSR stories from the Purple Goldfish Project

Top Personal and Professional Service stories from the Purple Goldfish Project

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5 ingredients of lagniappe

Added Service

Convenience

First / Last Impressions

Follow up / Thank You's

Gift Economy

Green Goldfish Project

Guarantees

in the bag / out of the box

LTV - lifetime value

Pay it Forward

purple goldfish project

purple goldfish video podcast

sampling

Uncategorized

v4 principle

value / maintenance matrix

value is the new black

Waiting

what is lagniappe?

word of mouth/mouse

May 2012

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