Scan this… Hangers Cleaners delivers on customer experience

by Stan Phelps

in purple goldfish project

Digg Digg

How service, technology and humor can move the bottom line

#830 and #831 in the Project is taken from a Cool Runnings video by Sprint

Hangers Cleaners of Kansas City

Free pickup + delivery, convenience, consistency, eco-friendly with liquid CO2 and a genius use of bar codes.

Today’s Lagniappe (a little something extra for good measure) – Can you make dry cleaning fun? Here’s another video from Hangers showcasing how levity can help you stand out in a sea of sameness:

Lagniappe defined: A marketing lagniappe, i.e. purple goldfish, is differentiation through signature added value.  It’s anytime a business goes above and beyond to provide a ‘little something extra’. It’s that unexpected surprise that’s thrown in for good measure.

How do you stand out in the sea of sameness? How do you win repeat customers and influence word of mouth?

Are you Giving Little Unexpected Extras? What’s Your GLUE?

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Top Personal and Professional Service stories from the Purple Goldfish Project
March 21, 2012 at 8:04 am

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